By buying something from me, you agree to these Terms of Service. It's the client's responsibility to read and understand these terms before ordering something from me.
You must be 18 years of age or older to commission me or buy products from me.
Repeated infringement of my ToS and serious violations will automatically cancel your order and refund you. If deemed necessary, I will put you on my blacklist.
▶ RIGHTS
I, the artist, retain full copyright of both my digital and physical work.
The copyright of the characters involved is retained by their respective owners.
My work may not be copied, reproduced, traced, edited, referenced, used or reuploaded in any way without my written permission.
My work may not be used for commercial purposes/reselling/redistributed/making any profit without my explicit written permission.
I retain full display rights, unless previously agreed otherwise.
All and any work I've ever created, be it personal or commissioned, are not to be associated in any way with non fungible tokens, cryptocurrency or anything blockchain-based, nor to be used in/to train "Artificial Intelligence" image generators of any kind. This sort of use of my work is strictly prohibited and will lead to immediate and permanent blacklisting of all parties involved, regardless of whether or not its intent is for advertisement/profits associated with it. If you see any of these activities, please report it to me promptly.
I reserve the right to refuse a commission at any time for any reason without obligation of justification.
I reserve the right to change any and all information on this page at any time without warning. Only previous written agreements won't be voided unless specifically addressed.
When commissioning me for character or STL models, you're paying for a service which results in digital goods, not the artwork itself. This means that the expertise and time already applied to the commission process are non-refundable, and that completed commissions are not eligible for refunds.
Clients get different rights depending on what they purchase from me:
Character models: clients and owners of the characters will receive the files and are allowed to use the model in any personal way they desire, always as long as they don't claim it as their own and provide credit where possible. Clients may also edit their model if they wish so. Video/streaming license is included and allows usage of the model in monetized video content. Clients will need to purchase an additional one-off commercial license if they wish to use the model in different monetized ways (merchandise, for-profit games, redistribution of model parts or in its entirety, etc).
STL models: custom STL files are not sent to the client by default, as a release fee may be required depending on the intended use. If the files are intended for commercial use, there will be an extra one-time commercial license fee. STL for commercial use must be printed as is, unless explicitly agreed upon, and may not be redistributed.
Prints: by buying prints directly from me, you can use them in personal and commercial projects alike.
▶ ORDERS AND COMMISSIONS
Communication with the client can be done through Telegram or email.
While I may try to complete orders within a specific date, I do not offer deadlines.
For custom models and projects, I will be providing WIPs throughout the process whenever feedback is required or enough progress has been made. For 3D prints, I'll be sending pictures and videos of the completed product to have confirmation before preparing it for shipment.
Feel free to ask me for updates on your order, but please check my public queue first.
▶ 3D MODELS
3D work is divided into two categories subject to different terms: models intended for digital use (referred to as character models/work) and models intended for 3D printing (referred to as STL models/work).
When files are included in the order, they will always be delivered only after the payment is complete.
I am not responsible for teaching the client how to use software in order to utilize my 3D work.
3D work is only tested on the software it has been made for, and I am not responsible for its performance in different programs or versions of them.
▶ 3D PRINTS
If you use my products in your projects, please give credit where credit is due.
Custom prints will be done following the specifics of your request, but they will cost more due to the modeling process (15€/h). Prints of existing models will be cheaper and will have a resizing option available, while custom edits to them may require a fee for the additional modeling process.
While custom STL commissions may be altered and offered as a product (unless previously agreed otherwise), the original file will be used only for following print orders made by the original client.
The files of custom STL commissions may be requested by the client for an extra fee (depending on the intended use).
I will not be intentionally copying an existing model made by another person. You may give me other models to use as examples of what you want, but I will make my own unique version that is not a direct copy.
If you want me to print an existing model, you will have to provide the file and make sure the permissions are compatible with your request. Printing and edits of an existing model will be done only if the permissions allow for it.
If an order requires the acquisition of new materials (filaments, magnets, rivets, etc), there will be a delay until they are shipped to me and a potential upcharge.
Turnaround times may vary depending on the print's specifics and my queue, as I have only one printer and I want to ensure the prints' quality.
Please understand that I can't print items larger than 25cm x 21cm x 21cm, unless you're fine with me dividing the print into smaller parts that will have to be glued together or locked together.
▶ COLORS AND PAINTING
Prints can be done in any color that exists as an available filament. You may ask me what colors I currently have ready for printing, and you may request a different color. Please note that an extra fee may be applied to more expensive options, and that certain colors and materials may not be compatible with my printer.
It's possible to ask for prints in multiple layers of color, but keep in mind that there may be an upcharge for the extra work depending on the amount of color changes required.
While I do not offer painted prints at the moment, feel free to ask me for general directions on how to best do it.
Priming the print is highly suggested for the best result. Sealing the paint is pretty much necessary, as it will make it more durable and keep it from flaking.
▶ PAYMENT
I accept payment via Paypal (through invoices), Ko-Fi (through the store) or Stripe.
Payment is upfront for 3D projects, while it can be done before shipping at the latest for 3D printed orders. Custom 3D printed orders above 50€ have a 50% non-refundable down payment or are upfront to cover the material cost.
Payments are expected within the agreed timeframe (usually 72h). Failure to meet this deadline will void the order.
In the case of missing payment or canceled order, the items and files in question may be reused for other projects or resold to third parties.
If a paid order is canceled by the client or by me, you will get a full refund if the work has not been started already, otherwise you will get a partial refund (minus the portion for the work that has been done already). No refunds are available once the order has been finished and shipped. Items that have been completed and the files will be reused or resold at my discretion.
I do not haggle. Any and all discounts/offers are decided solely by me.
▶ SHIPPING
Shipping details will be discussed with each client in order to pick the most efficient options available (courier choice, potential insurance, etc).
Items will be packaged and shipped within a few days from the order completion, always with tracking if available.
Currently I can only ship within Italy or the European Union. Shipping to non-EU countries that are still on European territory may be possible, but please let me know before the order is placed, as there might be logistical issues and higher shipping rates.
Items will be packaged safely in recycled boxes and materials, to be as environmentally-friendly as possible.
I will require your real name and phone number for the shipping label and tax purposes, and I won't accept nicknames or aliases to prevent potential issues with delivery. Both your real name and phone number won't be disclosed or shared with any unnecessary party.
Please contact me when the commission is successfully delivered.
I am not responsible for custom holds, additional fees and taxes, as the client holds responsibility for those once the package enters their country of residence. Please get informed about your country's laws on the matter before placing an order.
Packages will not be marked as "gift" to avoid fees.
In case of a returned package, further shipping attempts will be charged again.
I'm not responsible for packages lost or damaged during transport, as that's the responsibility of the shipping service that handled it.
I am not responsible for delays caused by the delivery services, festivities or weather conditions.
▶ MATERIALS, WARRANTY AND SAFETY
The materials I use in my prints are PLA and PETG, but I will soon start experimenting with TPU.
As long as they're used in the proper way and treated correctly, all materials used in my prints are safe to handle and non-toxic.
For proper storage, don't expose items to direct sunlight for long periods of time, and follow the general guidelines for the material of the print.
Finished prints will always be quality-tested, and will pass if the print is within the acceptable margins of error (including specks and evident print lines that do not compromise the structure or safety, details too small for a filament printer, smudges in multi-colored prints, etc).
Warranty covers only manufacturing defects and lasts for 2 weeks upon delivery. If there's any problem with your order, please contact me within that time frame.
Defective items that are still functional may be sold as-is, and they do not qualify for warranty.
Damages that are a result of improper use (heat exposure, improper storage, damage from impacts, chemical reactions, excessive force applied to them, etc) are not covered by warranty.
Warranty is voided the moment the item in question is altered intentionally, even if it's for its intended purpose.
While the materials are generally resistant to moderate impacts and stresses, please try to avoid them if possible.
The materials used in my prints are susceptible to temperatures above 45°C/113°F. DO NOT leave the items in a hot car for a long time; DO NOT wash them in dishwashers/washing machines/dryers (cold settings may be fine, but it's not encouraged); DO NOT use them in microwaves/ovens (it's still plastic) or to hold items that have been in them.
My items are NOT food-safe or sterile due to the printing process, porosity of the materials and print grain, and potential impurities of the material itself. If you intend to use the items with food, cover them with food wrap, but never use them with warm/hot food.
I'm not responsible for damages and injuries caused by mishandling of my products.